1. Nature of Sample Sale Items
1.1. All sample sale dresses are sold at a reduced price because they may show signs of wear, including but not limited to loose threads, missing beads, small marks, or minor repairs.
1.2. Any known flaws or faults will be clearly described and shown via photographs and/or videos on the product page to help you make an informed decision.
1.3. By purchasing a sample sale item, you acknowledge that the dress may show general sample wear and any disclosed faults are accepted as part of the sale.
2. Condition of Items Upon Dispatch
2.1. All dresses are inspected prior to dispatch.
2.2. Dresses are sold as seen based on the descriptions and media provided.
3. Eligibility for Return
3.1. Sample sale items may be returned only under the following conditions:
• You must notify us of your intention to return the dress via email within 5 days of the delivery date.
• The dress must be returned to us within 7 days of the delivery date.
3.2. Returns will only be accepted if the dress has a significant fault that was not described or shown in the product listing, including the written description, photos, or videos.
• This means you cannot return a dress due to any flaw that was already disclosed.
• Minor imperfections consistent with sample wear are not considered valid reasons for return.
3.3. Dresses must be returned in the same condition as received, unworn (other than trying on), unaltered, and free from marks, odours, or damage.
3.4. You are responsible for return postage costs and for ensuring the dress is adequately packaged and insured during transit.
3.5. We recommend using a tracked and insured service. We cannot be held responsible for items lost or damaged in return transit.
4. Refunds
4.1. Once the returned dress is inspected and approved, refunds will be issued to the original payment method within 14 days.
4.2. If the item is returned in a different condition to when it was sent, we may refuse the refund or deduct an amount to reflect the loss in value.
4.3. If the reported issue is found to have been clearly disclosed in the product listing, the refund may be refused.
5. Statutory Rights
5.1. Nothing in these terms affects your statutory rights under UK consumer law, including rights relating to items that are misdescribed.
