Refunds, Returns & Appointment Policy
Last updated: April 2026
At Nora Eve, we take great care in creating a calm, considered experience where every bride can feel confident in their decisions.
This policy explains how purchases, returns, and appointment bookings are handled both online and in-store.
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In-Store Purchases
All gowns, accessories, and made-to-order items purchased in-store are final sale.
Once an order is placed, it cannot be cancelled, refunded, or exchanged. This is because each piece is:
- ordered specifically for you
- often made to order or reserved from a designer
- allocated based on your chosen size, style and details
We always guide you through sizing, measurements and options carefully before ordering to ensure you feel confident in your choice.
Online Purchases
For ready-to-ship items purchased through our website (such as veils or accessories), you may request a return within 14 days of delivery.
Items must be:
- unworn
- unaltered
- in original condition
- returned with all tags and packaging
To request a return, please email:
bride@noraevebridal.co.uk
Return postage is the customer’s responsibility unless the item is faulty.
Made-to-Order & Custom Pieces
All made-to-order or customised items are non-refundable and non-exchangeable once ordered.
This includes any gown or item that is:
- ordered in a specific size
- customised or altered
- made specifically for you by a designer
Faulty or Damaged Items
In the rare case something isn’t right, please contact us within 48 hours of receiving your item.
bride@noraevebridal.co.uk
Include photos and a short description of the issue.
If a fault is confirmed, we will resolve this in line with your consumer rights — whether that’s a repair, replacement or refund.
Appointment Fees We offer two appointment types :
Bridal Appointment - £30
Second Bridal Appointment -£15
Your appointment fee:
- secures your private appointment is redeemable on the day against your dress or drinks
- is valid only for the appointment it was booked for is non-transferable to another appointment
- is non-refundable
- If you cancel or do not attend your appointment, the fee will be forfeited.
Second Bridal Appointments are available on weekdays, with Thursday evenings available.
Sample Sale Items
All sample sale and discounted gowns are sold as seen and are non-refundable and non-exchangeable. As these gowns have been tried on in-store, we recommend checking them carefully before purchase.
Refund Processing
If a refund is approved, it will be processed back to your original payment method within 7 –10 working days
Contact
If you have any questions, we’re always happy to help:
Nora Eve Bridal Boutique Ltd 177 Chatsworth Rd, Chesterfield, S40 2BA bride@noraevebridal.co.uk
A calm, considered space —where modern gowns meet meaningful moments.
Jenny Yoo Dress Terms & Conditions
Purchasing Your Dress
Jenny Yoo dresses are available to purchase through Nora Eve Bridal Boutique Ltd. We carry selected styles and sizes in stock for immediate purchase, and we can also order any available size directly from Jenny Yoo as a made-to-order purchase.
Trying On In Store
Selected Jenny Yoo dresses are available to try on in-store. Please note that not every style or size may be available in the boutique at all times.
Sizing Responsibility
Jenny Yoo sizing is based on US measurements and does not correspond to standard UK sizing. It is the customer’s responsibility to carefully review the size chart and ensure they select the correct size when purchasing. If you are unsure, we recommend trying on a dress in-store before placing your order.
Made-to-Order Dresses
Any dress ordered specifically from Jenny Yoo in a requested size is considered a made-to-order item. These dresses are specially ordered for you and typically take approximately 4 months to arrive.
All made-to-order Jenny Yoo dresses incur an additional £100 made-to-order fee, which covers import taxes, shipping costs, and associated ordering fees. This charge is included in the final purchase price and is non-refundable once your order has been placed.
As made-to-order dresses are purchased specifically for you, they are non-refundable and non-exchangeable once your order has been placed.
In-Stock Dresses
Dresses currently held in stock by Nora Eve Bridal Boutique Ltd may be returned within 7 days of purchase for a refund, provided they are returned in original condition, unworn, unaltered, and with all tags attached.
Alterations
Alterations are not included in the purchase price unless otherwise stated. Most bridal garments require alterations to achieve the perfect fit.
Faults or Issues
Any faults or concerns must be reported within 48 hours of receiving or collecting your dress.
Refund Processing
If a refund is approved, it will be processed back to your original payment method within 7–10 working days.
Contact
If you have any questions, we’re always happy to help:
Nora Eve Bridal Boutique Ltd
177 Chatsworth Rd, Chesterfield, S40 2BA
bride@noraevebridal.co.uk
SAMPLE SALE TERMS AND CONDITIONS
1. Nature of Sample Sale Items
1.1. All sample sale dresses are sold at a reduced price because they may show signs of wear, including but not limited to loose threads, missing beads, small marks, or minor repairs.
1.2. Any known flaws or faults will be clearly described and shown via photographs and/or videos on the product page to help you make an informed decision.
1.3. By purchasing a sample sale item, you acknowledge that the dress may show general sample wear and any disclosed faults are accepted as part of the sale.
2. Condition of Items Upon Dispatch
2.1. All dresses are inspected prior to dispatch.
2.2. Dresses are sold as seen based on the descriptions and media provided.
3. Eligibility for Return
3.1. Sample sale items may be returned only under the following conditions:
• You must notify us of your intention to return the dress via email within 5 days of the delivery date.
• The dress must be returned to us within 7 days of the delivery date.
3.2. Returns will only be accepted if the dress has a significant fault that was not described or shown in the product listing, including the written description, photos, or videos.
• This means you cannot return a dress due to any flaw that was already disclosed.
• Minor imperfections consistent with sample wear are not considered valid reasons for return.
3.3. Dresses must be returned in the same condition as received, unworn (other than trying on), unaltered, and free from marks, odours, or damage.
3.4. You are responsible for return postage costs and for ensuring the dress is adequately packaged and insured during transit.
3.5. We recommend using a tracked and insured service. We cannot be held responsible for items lost or damaged in return transit.
4. Refunds
4.1. Once the returned dress is inspected and approved, refunds will be issued to the original payment method within 14 days.
4.2. If the item is returned in a different condition to when it was sent, we may refuse the refund or deduct an amount to reflect the loss in value.
4.3. If the reported issue is found to have been clearly disclosed in the product listing, the refund may be refused.
5. Statutory Rights
5.1. Nothing in these terms affects your statutory rights under UK consumer law, including rights relating to items that are misdescribed.
